HORIZON

Check-In Policy: Prime Category

 

 

1. Mandatory check-in steps shall be followed at the time of check-in.

2. Standard check-in time is 1 pm and check-out time is 10 am. Early check-in is subject to availability.

3. Guests are required to share government approved address Identity Proof of every person at the time of booking and submit the same at the property during check-in.

4. Guests are required to acknowledge the rules & regulations of the property and sign a self-declaration form.

5. A security deposit for Rs.10000/- shall be charged upon check-in, that shall be 100% refundable on the day of check-out after a thorough inspection. However, any damage caused to the property in any form will be deducted from the security deposit

Cancellation Policy: B2B 
 

Standard Cancellations:

• Cancellations made before 30 days of the check-in date are 50% refundable.

• Any cancellations made after the above-mentioned time period will not be refundable.

Promotional/Discounted Bookings:

• Bookings made under any kind of promotions or discounts are non-amendable and non-refundable does not take Point number 1 in consideration written above.

Early Departures:

• No refunds will be provided for early departures once the stay has commenced.

Modifications:

• Changes to the booking dates are subject to availability and may incur additional charges.

• Modifications must be requested at least 15 days before the original check-in date for consideration.

No-Shows:

• If guests do not arrive on the scheduled check-in date without prior notice, the entire booking amount will be forfeited.

How to Cancel:

• To cancel or modify your reservation, please contact us directly via email or phone. Please include your booking details for a prompt response.

Refund Process:

• Eligible refunds will be processed within 10 business days from the cancellation date. The refund amount will be credited back to the original payment method.